Professional Certificate in Conflict Resolution in the Workplace

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Overview

Learning outcomes

Course content

Conflict Resolution Strategies

Negotiation Techniques

Mediation Skills

Emotional Intelligence in Conflict Resolution

Communication in Conflict Resolution

Managing Difficult Conversations

Creating a Positive Work Environment

Building Trust and Rapport

Ethics in Conflict Resolution

Cultural Competence in Conflict Resolution

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90